Refund policy

We have a 30-day return policy on retail orders, which means you have 30 days after receiving your item to request a return. Unfortunately we do not accept returns on wholesale orders unless there is damage or the order was in someway in error from the us as the supplier.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@littledifference.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@littledifference.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In order to refund or replace damaged items we require the damage to be reported to us within 4 days. We also require photographs of the damaged items and the packaging it was delivered in. This applies to wholesale and retails orders.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on greeting cards containing personal messages, sale items or gift cards.

If an order is undelivered and returned to sender due to the customer entering a shipping address that is incorrect then the customer will need to pay for the shipping to have it resent with a correct address.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.